Frequently Asked Questions

Q. Are you based in Australia?

A. Yes! We sure are. We are based on the sunny Gold Coast, Queensland, and all our backdrops are shipped from us directly to your door.

Q. What material are you backdrops printed on?

A. All our backdrops are printed on 100% vinyl. Backdrops up to and including all 5ft sizes are printed on vinyl which is approx 460gsm thickness, and backdrops from 6ft sizes up to and including all 8ft sizes are printed on vinyl which is approx 470gsm. We do NOT use an inferior quality blended vinyl (such as vinyl coated canvas) that many other sellers use. Our single sided backdrops are printed on slightly textured matte vinyl, and our reversible backdrops are printed on vinyl which is smooth on both sides.

Q. What are Dream Drops?

A. Dream Drops are our exclusive range of rubber-backed non-slip backdrops and floordrops. They are designed to be used on most surfaces including tiles, concrete and most carpets. They are ideal for children's photography where your subject is often on the move! Dream Drops are printed on our premium quality matte vinyl so you can use them for cake smash and other messy shoots - simply wipe them clean when you're done!

Q. How much are you backdrops?

A. Pricing varies according to size. Available sizes are listed on each product page, along with the relevant pricing.
All prices are exclusive of GST and shipping, which are added during the checkout process based on your shipping address.

Q. Do you offer combined shipping?

A. Yes! Shipping prices for backdrops are calculated by weight, and combined shipping for multiple backdrops is worked out automatically during checkout. Get FREE SHIPPING on your second backdrop when you purchases sizes up to 5x10ft!

Q. Can I purchase Shipping Insurance for my backdrops?

A. Shipping Insurance is now included automatically for all backdrop purchases.
Please note that if your shipment is damaged in any way you MUST advise us in writing within 24 hours of delivery so that we can lodge a claim with the transport company.

Q. What is an All in One backdrop?

A. This is a backdrop that has a wall design and a floor design (of your choice) printed on a single piece of vinyl. Some photographers find this easier to use instead of separate backdrops. All in One backdrops are printed in 4x8ft, 5x10ft, 6x12ft, 7x14ft and 8x16ft sizes with each design accounting for half of the backdrop. For example, a 5x10ft backdrop has 2 separate designs of 5x5ft size printed on it.

Q. Can I take a photo of your backdrops to use/sell as a digital backdrop?

A. No. All our backdrop designs are licensed images and any copyright infringements are subject to legal action. Please do not reproduce any of our designs in any way.

Q. How do I remove an item from my shopping cart?

A. Simply click the little 'x' button on the right side of the product that you wish to remove.
If you are on a mobile phone, you may need to turn your phone sideways to see the entire screen.

Q. How do I hang my backdrop?

A. The majority of photographers use photography backdrop clamps to hang these onto a backdrop stand. You can find clamps and stands in our store.
If using clamps doesn't suit you, we can add a Pole Pocket for a small additional charge - simply select this option on the product page. Pole Pockets are available up to 10ft in length. Please note that a pole pocket over 7ft size will be rolled in order to fit into the tube, so it may have some creasing on the pocket which you will need to lay flat to help remove before hanging your backdrop. Please also note that large sized backdrops will require a strong backdrop stand or hanging system so that they do not sag with the heavy weight of them.
For product or food photography you are probably using small sized backdrops, which you would simply masking tape to a wall if necessary.

Q. Will I get any glare on my backdrop?

A. Our backdrops are designed to be used with both natural and studio lighting. While all of our backdrops are printed on matte vinyl material, some designs may be more sensitive to certain lighting. Ink saturation on darker prints may require softer lighting for optimal results. If this is a concern, we recommend purchasing lighter designs, or purchasing a sample pack to test out our product. You are welcome to contact us first with any queries prior to purchasing.
When using studio lighting please be aware that you may need to adjust the intensity or placement of your lights so as to achieve the desired results from your backdrop. Fixed lighting in your studio as well as ambient lighting also need to be taken into account as they may affect your results.
A reasonable knowledge of photographic lighting is helpful when determining the best setup for your individual requirements and equipment.
If you would like suggestions on how to get the best results from your backdrop and lighting setup we are happy to help.

Q. Are you backdrops safe for use with children and also with food?

A. Yes! We print all our backdrops using premium inks which are lead-free and nickel-free, so you can rest easy knowing that there are no harmful carcinogens touching your littles ones or your food!

Q. Can I use my backdrop for a Cake Smash?

A. Our vinyl backdrops are perfect for birthday Cake Smash pictures and newborns! So dont worry about the mess. Just take a damp cloth with water and/or a gentle cleaner (like soap) and wipe clean straight after your photo shoot. Easy!
We recommend cleaning the backdrop as soon as your photo shoot is over, as it may stain if icing or food is left on it for a prolonger period.
Always test the icing or food on a small area near the edge of the backdrop before using all over to ensure that it does not leave behind any colour.

Q. My backdrop has some wrinkles/creases in it. How can I get rid of them?

A. Sometimes backdrops can become wrinkled during shipping or storage. Just lay them face side down for 24 hours or so and they should become flat again. You could also put a flat heavy object on top of a crease to flatten it out.
If you can see wrinkles in your backdrop when you hang it, this simply means your backdrop stands are not completely level. Simply place a heavy item (such as a large book) on the bottom edge of the backdrop against the floor to hold it in place, and then adjust your stands until the backdrop is pulled tight.

Q. My backdrop arrived damaged. What now?

A. If your backdrop has been damaged in transit, please contact us within 48 hours and provide a minimum of 3 photos showing the damaged tube and backdrop. We will then lodge a claim with the transport company on your behalf.
Depending on the severity of the damage sustained, we will arrange a replacement backdrop or provide instructions on how to repair it (if possible).

Q. Is my backdrop going to arrive folded?

A. No! Unlike the cheap paper-thin vinyl backdrops, we couldn't send our backdrops folded if we tried! All our backdrops are heavy duty vinyl and will arrive to you rolled in a tube.

Q. How should I store my backdrops?

A. We recommend storing your backdrops in the tube they arrive in. After use, try to roll your backdrop as evenly as possible to avoid any creases forming along the edges. If possible, store your backdrop tube in an upright position so as to avoid getting a flat side to your backdrop which can be caused if it is stored flat on the ground.
Please ensure that Dream Drops are stored either laying flat on the ground or rolled up with the vinyl on the outside in order to keep them in great condition.

Q. I am using my backdrop as a wall decoration. How should I attach it?

A. Great! For small to medium size backdrops we recommend simply using one nail in each corner of the backdrop to attach it to your wall. No need for any messy glues or adhesives wrecking your walls! This way it is not making any more mess in your wall than it would to hang a picture frame. This also makes it easy for people renting too, so you don't have to worry about repainting! Larger sizes may require some extra nails to hold the weight of the vinyl.

Q. What size backdrop should I buy?

A. Please refer to the Sizing page.

Q. Can I request that the wood/pattern/design be printed at a specific size on my backdrop?

A. Yes! With most of our designs, especially wood and patterns, we can print them smaller or larger depending on your preference. If no preference is stated it will be printed as per the display image.

Q. How long will it take for my order to arrive?

A. All our backdrops are printed to order in your chosen size, so please allow approximately 2-4 weeks for dispatch from us. 
If you have purchased from the Sale/In Stock category, your backdrop will be dispatched within 48 hours.
Shipping to metro areas usually arrive within a few days, however if you live in a regional area please allow longer for transport of your order.

Q. I live outside of Australia. Can I purchase from you?

A. Yes! Our store is only set up to sell to customers in AUD, however we can arrange international shipping anywhere for you for any of our backdrops and other products.
Please use the Contact Us page to let us know where you are located and we can get a shipping quote for you.

Q. What are baseboards?

A. A baseboard is like the strip of timber in your house where the wall meets the floor, sometimes called a kickboard.
These can be printed on your backdrop at no extra cost, or you can purchase one separately to stick on and peel off your backdrop whenever you like.

Q. Can I have one of my own images printed as a backdrop?

A. Yes! We offer custom prints as long as you own the copyright to the image.
Please use the Contact Us page to let us know the details of what you would like printed.

Q. I live in a rural/regional area of Australia, can you ship to me?

A. We deliver our backdrops to all parts of Australia, however some rural/regional areas can be more expensive to ship to, so please check your shipping cost with us prior to purchasing. Also, please note that our 7ft backdrops (7x7ft and larger) may not be able to be delivered to some regional/remote areas. Please check with us prior to purchasing that we can ship to you.

 

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