Our Policies

Please note that we print backdrops in bulk, not per individual order, hence why there is an approx 2-4 week turnaround time for backdrops to be dispatched. This is flexible subject to how quickly the batch fills up. Peak times may also cause slight delays.

Shipping

We ship our backdrops worldwide, most regularly within Australia, New Zealand, Asia, United States and United Kingdom.
Within Australia we use a variety of couriers including but not limited to Star Track Express, Couriers Please, TNT, and Fastway Couriers.
International orders are usually shipped with Fedex, Toll Priority or DHL.
All orders within United States are shipped with a variety of couriers including but not limited to USPS, UPS, and FedEx.
Yes we do ship to other countries! For international shipping enquiries to countries not listed above, please use the Contact Us page.

Shipping insurance is included for all backdrop purchases and is included in the shipping total at checkout.
Please note that if your shipment is damaged in any way you MUST inform us in writing within 24 hours of delivery so that we can lodge a claim with the transport company. Please provide a minimum of 3 photos showing the damage to the packaging (including a clear photo of the label) as well as the goods.
If you have any questions about insurance, please contact us prior to purchasing.

Please note that all orders are shipped with "Authority to Leave" and if you are not home the courier may leave your parcel at your door. If you do not wish for this to happen please notify us at the time of your order, and please note that you are responsible for any redelivery fees incurred.

Australia/NZ Turnaround Times
For pre-order items, you can expect your order to be dispatched from us within approximately 2-4 weeks.
All in stock items will be dispatched same or next business day and are subject to courier's standard delivery timeframes.
Most metro areas receive deliveries within a few days of dispatch, however regional/remote areas will have longer transport times. You are welcome to check transport times with us prior to purchasing.

Important Information

All sales are final.

Please do not schedule photo shoots based on our turnaround times, as we cannot be held responsible for any delays that may occur.
We do not accept returns if your backdrop does not arrive in time for your photo shoot or event, as we do not guarantee delivery dates.

Orders will not be refunded due to printing or shipping delays or circumstances that are outside of our control.

Cancellations and refunds are at our discretion. Refunds for change of mind for payments made via Afterpay and zipPay are subject to a cancellation fee to cover the fees charged to us by these companies.

Our customers photos of backdrops in use displayed on our website are provided as examples only and we do not guarantee that you will get the exact same results. Lighting and editing techniques vary greatly and we provide images to help you visualise what can be achieved using backdrops.

We reserve the right to invoice you any additional costs or cancel your order if you are located in a regional area that is not covered by our regular courier services.

If your backdrop is to be returned for any reason (only if approved in writing by Oz Backdrops and Props) the buyer is solely responsible for the cost of return shipping. 

Orders to be shipped to NT or very remote or overseas locations must contact us prior to ordering for a shipping quote.

Returns Policy

Oz Backdrops & Props has a strict no returns & no refunds policy for the cirumstances listed below.
If you believe your backdrop is faulty please contact us within 3 days of delivery and provide photos of the fault so that we may assess.

All our backdrops are custom printed to order specifically for you in the size and design that you choose, so no refunds will be made for order cancellations or change of mind. This also applies to in stock backdrops.
All our backdrops pass a strict quality assessment before being packaged and dispatched.

Damage in Transit - Please note that if your shipment is damaged in ANY way you MUST inform us in writing within 24 hours of delivery so that we can lodge a claim with the transport company. Please provide a minimum of 3 photos showing the damage to the packaging (including a clear photo of the label) as well as the goods.
If you have any questions about insurance, please contact us prior to purchasing.

Colour Variance

We use a colour spectrophotometer and calibrated printers to ensure that your backdrop is printed accurately and within strict colour parameters.
Every computer has different colour and resolution settings, therefore colours shown on your screen may vary slightly from the actual print depending on your settings. Computer monitors display colours in RGB mode whereas printers use CMYK colour output, so some minor variance may occur.
Some backdrop designs have shading which may not be appear strongly on screen but when printed at a larger size may become more visible. The lighting in which you view your backdrop may also have a large effect on the visible colour hues.

Our backdrops are designed to be able to be used in conjunction with flash photography, therefore the prints may lighten when used with flash.

Please note that we provide customer photos of backdrops in use on our website to show you the end results that you are able to achieve. Please note that the colours in these images may not reflect the original colour of the backdrop but are achieved through a variety of lighting and editing techniques.

Small Detail Not Recognised

Please note the backdrop will be printed a lot larger than what you see on our website, and more detail will be seen in person. Some backdrops contain details that are very small on screen, but become a little more visible when printed. These details are simply part of the image that create character, texture and shading.

Sizing

Please note that depending on which size backdrop you select, some cropping or stretching of the display image may occur. To confirm how this may affect your size selection please contact us prior to purchasing. With most of our designs, especially wood and patterns, we can print them smaller or larger depending on your preference. If no preference is stated at time of order it will be printed as per the display image.
Refunds and exchanges are not available if you purchase an incorrect size or if you are unhappy with the cropping/stretching of an image if you did not contact us prior to ordering.

Creasing

On occasion some backdrops may have some creases caused during shipping. Please follow our care instructions in the FAQ section to learn how to reduce or remove creases.
Backdrops over 8ft in length with a pole pocket attached must be rolled against the direction of the pole pocket in order to fit inside a shipping tube, which may cause some creasing to the pole pocket. Lay the backdrop flat and smooth out the creases before hanging. This is unavoidable as we cannot ship items longer than 250cm via courier.

Lighting

Our backdrops are designed to be used with both natural and studio lighting. While all of our backdrops are printed on matte vinyl material, some designs may be more sensitive to certain lighting. Ink saturation on darker prints may require softer lighting for optimal results. If this is a concern, we recommend purchasing lighter designs, or purchasing a sample pack to test out our product. You are welcome to contact us first with any queries prior to purchasing.

When using studio lighting please be aware that you may need to adjust the intensity or placement of your lights so as to achieve the desired results from your backdrop. Fixed lighting in your studio as well as ambient lighting also need to be taken into account as they may affect your results.
A reasonable knowledge of photographic lighting is helpful when determining the best setup for your individual requirements and equipment.
If you would like suggestions on how to get the best results from your backdrop and lighting setup we are happy to help.

Imperfect Backdrops

On occasion we may sell imperfect or seconds backdrops, which are sold at a reduced price due to printing faults such as ink spots, ink runs or scuff marks. These imperfections are usually not visible when photographed, but in some instances may require some digital editing.
Due to constantly varying stock we are unable to provide images of the exact faults, therefore images included on product pages are of the original design. You are welcome to contact us prior to purchase to verify the exact fault.
All imperfect backdrops are advertised as such, and will not be accepted for returns or refunds due to their imperfections.

Discount Codes

Any discounts or free shipping offered on the website are available for Australian customers only, and are not valid in conjunction with any other offers or promotions. Discounts are not valid on Quad Combo products as these are already discounted. Any orders outside Australia which use a discount code will be cancelled or invoiced for the remaining balance.
Discounts such as "10% off for orders over $100" are based on your shopping cart sub-total, exclusive of tax and shipping.
Any Free Shipping offers are not valid for shipping to NT or some very remote regions in Australia. Please contact us prior to purchasing if you think you may be in these regions.
Discount codes or special offers are not available with Afterpay or zipPay payments.

Gift Vouchers

Gift Vouchers are valid only for purchases on www.ozbackdropsandprops.com.au and must be redeemed within 12 months from date of purchase.
Gift Vouchers are non-refundable and cannot be exchanged for cash. Any leftover balance remains in credit in your online account.
All standard terms & conditions apply for any purchases made with Gift Vouchers.

Dream Drops

Dream Drops are rubber-backed vinyl backdrops designed to be non-slip on most surfaces. We recommend that they are stored either laying flat on the ground, or rolled upright in the tubes they are delivered in with the vinyl on the outside. Correct storage and use of these backdrops is required to maintain the long-term quality of the materials. Do not wet or soak the rubber backing, and avoid placing the backdrop on any sharp objects that may deteriorate the quality of the materials.

Image Licensing

All backdrop designs are licensed images and are prohibited from being reproduced as digital backgrounds or in any other manner. All images are subject to copyright and any infringements will be pursued with legal action.